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Soldcrazy is a comprehensive company engaged in cross-border E-Commerce service, of which one-stop service is the operating philosophy. Our major service groups are manufacturers, E-Commerce sellers and traders. Soldcrazy is the sale center for manufacturers and the goods-supplied and logistics center for E-Commerce sellers, and also the purchasing center for traders. We will apply our advantages to make E-Commerce business break into a new ground in the trend of Globalization.
Undoubtedly, overseas warehouses are extremely advantageous in the cross-border E-commerce field. The establishment of overseas warehouses reduces transportation costs dramatically and facilitates international sales and local distribution. Soldcrazy’s total number of overseas warehouses is unmatched by our competitors. To date, we have established 10 overseas warehouses that cater to all major international markets. These include The United States, Canada, The United Kingdom, Germany, Australia, Singapore, Japan, and Taiwan.
Our warehouse locations in North America, Europe, Asia and other regions currently serve more than 80 percent of the world’s major consumer groups. Future warehouses that will reach an even larger consumer base are already under construction.
As a primary customers of major shipment and logistics companies like DHL, UPS, and Fedex, we are able to take advantage of VIP services and benefits with them that our competitors do not have access to.
Additionally, Soldcrazy has its own shipment and logistics distribution centers in Shenzhen and Zhuhai that augments an already huge logistics network. Whether it is sending goods to an overseas warehouse or shipping goods from the warehouse to the customer, we are able to guarantee the best shipment/logistics route to ensure cargo security and accurate and rapid delivery.
When logged into Soldcrazy’s warehouse websites, manufacturers can track their products’ real time sales and inventory online. The system also manufacturers when their inventories fall below the safety thresholds. When a customer places an order on Soldcrazy or on other E-commerce platforms like Amazon and eBay, retailers input the order information directly into Soldcrazy’s system. The system will then automatically select the best logistics solution by choosing the closest warehouse for delivery and using the most efficient method of transportation from the warehouse to the customer.
To guarantee satisfaction after sales, Soldcrazy provides telephone network connection between the overseas warehouses and domestic headquarters to ensure real-time communication. Call centers will match a customer’s language to an appropriate customer service representative. Soldcrazy’s service staff can be of assistance in all major languages including English, Japanese, Korean, German, Spanish, etc.
If you store your products with us, we will be your partners in expanding your sales operations. Our ten international warehouse locations can be utilized at your convenience. Just select us as your warehouse of choice, provide your product information, and allow us to be the sales center you have always wanted. If you do not need sales assistance, our warehouses and logistics network still offer advantages found nowhere else. Our goal is to make your job easier, so we guarantee ease of import and export clearance, cost minimization, and the safety of your products in our warehouses.
As your supply and logistics solution center, our network automatically generates and retrieves order information when you sell goods on Soldcrazy’s E-commerce platform or other platforms. The system then selects the most time and cost efficient logistics solution. In this partnership once your product is sold, the only thing you need to do is submit the order and allow us to take care of the rest.
Soldcrazy is the wholesale center for all merchants. Soldcrazy is a major shareholder in a number of factories, but our platform not only sells our own products but also the products of many other manufacturers who we have close relationships with. We offer an extremely diverse array of goods which caters to all the fluctuations of global marketplace demand so our clients can conveniently obtain hot-selling products from overseas. Clients can also rest assured that we carefully vet for products with patent disputes and can guarantee the absence of future right infringement allegations.
Welcome to Soldcrazy.com.au, by signing up or using Soldcrazy services and websites (“Soldcrazy Services”), you signify your agreement to the following terms and conditions with Soldcrazy. We strongly recommend you to peruse the following terms and conditions before you sign up or use Soldcrazy Services. You acknowledge that you have read and understood these terms, by accepting these terms, you agree to comply with and be bound by it whenever you access or use Soldcrazy Services.
This Terms and Condition of Use is effective from 01 Dec 2016.
Soldcrazy reserves its right to amend, revise, update these terms and conditions at its own discretion from time to time with or without further notice, and you will be subject to the terms and conditions in force at the time that you use the Soldcrazy Services.
Soldcrazy is also referred to as “we” or “us” in the below terms and conditions.
Soldcrazy’s only role is to allow third party sellers to list and sell their products at Soldcrazy.com.au. In each such case this is indicated on the respective product detail page. While Soldcrazy helps facilitating transactions that are carried out on the Soldcrazy Marketplace, Soldcrazy is neither the buyer nor the seller of the seller's items, and Soldcrazy only provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed for the buyer to purchase the seller’s items or products is solely between buyer and seller, Soldcrazy is not a party to this contract and does not in any situation assume any responsibility arising out of or in connection with it. Soldcrazy is not the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. In order to provide more comfort and better buying experience for the buyer, Soldcrazy provides the Soldcrazy Atoz guarantee on conditions. For conditions relating to the sale by third parties to you on Soldcrazy.com.au see the Participation Agreement.
To access and use Soldcrazy Services, you may need to register with Soldcrazy by creating an account, you may be required to provide a valid email address and password, and you will be held solely liable for keeping your password confidential. If you suspect your account information has been misused or revealed, please contact us immediately.
Unless otherwise required by applicable laws and regulations, you acknowledge that the communication between you and Soldcrazy is electronic, you further consent that Soldcrazy may get in touch with you by emails. You warrant that the contact information you provide is accurate, complete and up to date.
If you create the account on behalf of a company, organization or brand, you warrant that you are authorized to do so, and the terms and conditions throughout this website apply to the company, organization or brand you represent.
Soldcrazy and all of its content are protected by applicable copyright laws and regulations in Australia. You agree not to copy, extract, reutilize, distribute, reproduce, duplicate, sell or exploit for any purpose of Soldcrazy Services and/or any part of its content, our trademarks or copyrights without our prior express written consent. In particular, you agree not to utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for reutilization any substantial parts of the content of any Soldcrazy Service without our prior express written consent. You further agree not to create and/or publish your own database that features substantial parts of any Soldcrazy Service without our prior express written consent.
When you choose to use Soldcrazy Services and provide us with your own product/services content, you warrant that you have the legal right to permit us to use and publish any trademark, copyright, design or any other intellectual property rights to those product/services, and you agree to indemnify us against any loss or damage we may suffer if your warranty is untrue.
You agree not to provide and post content that may infringe intellectual property rights of anyone. If Soldcrazy believes any content infringes an intellectual property right, it may in its absolute discretion take actions against the provider of that content without prior notice. We reserve the right to remove, delete or cancel any content where it is reported or suspected of any types of infringement.
You agree to use Soldcrazy Services in a proper, safe and non-offensive manner, we reserve the right to refuse, limit, suspend or terminate Soldcrazy Service or your accounts, delay, edit or remove content you have posted. You agree not to:
a. Provide or post content which may infringe any laws and regulations, any third party’s right;
b. Use Soldcrazy Services in a way that may cause any damages to Soldcrazy Service and its content;
c. Distribute viruses that may harm or interrupt any access to Soldcrazy Services and its content;
d. Use Soldcrazy Services for inappropriate, fraudulent, illegal or unlawful purposes;
e. Post false, misleading, abusive, threatening, offensive or defamatory content.
f. breach any applicable laws in Australia.
Soldcrazy provides a transparent platform and venue for our third party sellers to operate stores, provides services and sell products on this website, these third party sellers may have their own terms and conditions of use and other relevant policies, you acknowledge that your use and purchaser of such services and products will be governed by and subject to their terms and conditions of use and other relevant policies.
When you access to or purchase services and products through the link we provide, you are at your own risk to evaluate and assess that any products, services or information available through this website meet your specific requirement, you should exercise caution and make your own judgment where appropriate. You understand and agree that Soldcrazy does not endorse and will not be held liable for the content, features of any services and products of any third party sellers or for any transaction between you and any third party sellers, nor does Soldcrazy warrants or guarantees as to the quality, safety, performance of the product or accuracy, suitability of the information offered or found on this website.
Soldcrazy will make reasonable efforts to keep Soldcrazy Services operational and no error occurs in transmissions. However, certain technical difficulties maybe inevitable and unavoidable. Soldcrazy reserves the right to repair, maintain, upgrade website from time to time which may result in Soldcrazy Services being temporarily interrupted, suspended or restricted, you agree that Soldcrazy will not be responsible for any loss that may arise in such case to the extent permitted by applicable laws and regulations and you shall not make any claim.
We endeavor to maintain a safe trading environment and provide the best service we can, however, you acknowledge and accept that trading online has certain risks and you choose to use Soldcrazy Services at your own risk. You acknowledge that in no event will Soldcrazy, its officer, employee or agents be responsible for any loss or damages arising out of Soldcrazy’s control.
You agree to indemnify and hold Soldcrazy harmless from and against all claims, demands, losses, damages and expenses of any kind made by any third party due to your breach of contract or failure of performance, or your infringement or violation of any rights or anyone or applicable laws and regulations.
You acknowledge and agree that Soldcrazy does not act as your agent for any purpose in relation to your use of Soldcrazy Services.
We do not sell products to anyone under the age of 18. You warrant that you are above the age of 18 and have legal capacity to use Soldcrazy Services.
This Terms and Conditions are governed by and construed in accordance with the laws of Australia. If any dispute arises, you agree to first contact Soldcrazy customer service to seek a resolution. If such dispute cannot be resolved then both you and Soldcrazy irrevocably submit to the nonexclusive jurisdiction of the courts of New South Wales.
We recommend you to read and understand all our policies published on our website as they provide the rules as a whole for trading on Soldcrazy. Our policies including but not limited to: Privacy Policy, Conditions of Sale, Buyer Terms and Conditions, Seller Terms and Conditions.
If you have any questions concerning the Soldcrazy Services, please contact us at:
Address: Factory 152, 248 Osborne Avenue, Clayton South, VIC3169
Phone: 03 9558 2818
Mobile: 0434 768 696
Email: service@soldcrazy.com.au
Last Update:The Privacy Policy contained herein became officially effective January 1, 2014.
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from Soldcrazy.com, you will still be able to view news of policy changes at www.Soldcrazy.com Otherwise, you may e-mail us atwebmaster@Soldcrazy.com or call us toll free at 905-581-7368 to ask our customer service department about changes and updates.
Registration：In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Soldcrazy.com services such as automated order status updates via e-mail. Customers could change or review their stored account information by visiting our Help section.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you
Cookies: We customize certain Web page content based upon your browser type and other information provided by our cookie. Cookies allow us to provide you relevant information as you use or return to our sites.We will link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
Mobile: When you download or use apps created by soldcrazy or our subsidiaries, we may receive information about your location and your mobile device,You can adjust the settings of your mobile device at any time to control whether your device communicates this location information.We may also offer additional controls on our use of your mobile location information.
Information from Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services.
Please keep this password confidential:Passwords are required to access your online account and help to protect your account information. It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. In the event you forget both your username and password, please contact our customer service department for assistance.
(SSL) software :We work to protect the security of your information during transmission by using Secure Sockets Layer,helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers：In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
Legal Requirements and Protection of Our Company and Others：We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Walmart, our customers, our associates, or other persons
With your consent: Others than as those described above,you will have an opportunity to choose not to share the information.Soldcrazy.com will not,sell, rent, share or otherwise disclosing personally identifiable information from customers for commercial.
Returns is available to delivery addresses in 10 countries include soldcrazy US,Japan or other sites.For more information about our overseas warehouses,please see About Us.
You may return most new, unopened items sold and fulfilled by soldcrazy.com 7 days after confirmation of Receipt for a full refund.
Print the pre-paid return label for your item is most importance. Without this label, we won’t be able to process the return.
Please ship the order packing slip with your order.If your packing slip is missing, please contact our customer service.
Items purchased between November 1, 2015 - December 25, 2015 can be returned on:
January 10, 2016 for items with a 15 day return policy
January 25, 2016 for items with a 30 day return policy
Reason for returning&Replacing the item as below,please read carefully.And leave your request on Customer Centre
If your refund request is result from an Soldcrazy error, we will refund the shipping fees and a full refund to your payment account in the unworn condition as it was received in the original manufacturer's packaging.
Certificates of authenticity,Product Manual, and other original document must be return with the product,If not,Refund Request will be rejected.
We recommend you that keep your packaging and original documents for at least 30 days.
If you're exchanging for a different size, we'll cover any cost increase. Otherwise, if the new item costs more, we'll charge you for the difference in price. We'll refund you the difference if the new item costs less.
If you're not satisfied with your purchase, return an item in the same condition as it was received We do not refund the shipping fees, however.
If you received an order that is worn,missing an item or parts, please leave your refund or replacement request on our Customer Centre.We will refund the product value within 7 days when receiving your order return.Responsibility for Shipping fees depend on how the item was sold or fulfilled :
For items sold by Soldcrazy.com: Soldcrazy Responsed for any product printed with the logo of us,Include the freight of return.we will refund or replace your order in accordance with your request.
For items fulfilled by Soldcrazy.com: We are able to return and replace items sold by Supplier that are fulfilled by soldcrazy,Soldcrazy will advance the customers the logistics costs and refund.But the final Responsibility owned by our cooperative manufacturer.
Soldcrazy is a comprehensive company engaged in cross-border E-Commerce service, of which one-stop service is the operating philosophy. Our major service groups are manufacturers, E-Commerce sellers and traders. Soldcrazy is the sale center for manufacturers and the goods-supplied and logistics center for E-Commerce sellers, and also the purchasing center for traders. We will apply our advantages to make E-Commerce business break into a new ground in the trend of Globalization.
Overseas Warehouse
Undoubtedly, overseas warehouses are extremely advantageous in the cross-border E-commerce field. The establishment of overseas warehouses reduces transportation costs dramatically and facilitates international sales and local distribution. Soldcrazy’s total number of overseas warehouses is unmatched by our competitors. To date, we have established 10 overseas warehouses that cater to all major international markets. These include The United States, Canada, The United Kingdom, Germany, Australia, Singapore, Japan, and Taiwan.
Our warehouse locations in North America, Europe, Asia and other regions currently serve more than 80 percent of the world’s major consumer groups. Future warehouses that will reach an even larger consumer base are already under construction.
Logistics
As a primary customers of major shipment and logistics companies like DHL, UPS, and Fedex, we are able to take advantage of VIP services and benefits with them that our competitors do not have access to.
Additionally, Soldcrazy has its own shipment and logistics distribution centers in Shenzhen and Zhuhai that augments an already huge logistics network. Whether it is sending goods to an overseas warehouse or shipping goods from the warehouse to the customer, we are able to guarantee the best shipment/logistics route to ensure cargo security and accurate and rapid delivery.
The perfect digital management system
When logged into Soldcrazy’s warehouse websites, manufacturers can track their products’ real time sales and inventory online. The system also manufacturers when their inventories fall below the safety thresholds. When a customer places an order on Soldcrazy or on other E-commerce platforms like Amazon and eBay, retailers input the order information directly into Soldcrazy’s system. The system will then automatically select the best logistics solution by choosing the closest warehouse for delivery and using the most efficient method of transportation from the warehouse to the customer.
To guarantee satisfaction after sales, Soldcrazy provides telephone network connection between the overseas warehouses and domestic headquarters to ensure real-time communication. Call centers will match a customer’s language to an appropriate customer service representative. Soldcrazy’s service staff can be of assistance in all major languages including English, Japanese, Korean, German, Spanish, etc.
Manufacturer
If you store your products with us, we will be your partners in expanding your sales operations. Our ten international warehouse locations can be utilized at your convenience. Just select us as your warehouse of choice, provide your product information, and allow us to be the sales center you have always wanted. If you do not need sales assistance, our warehouses and logistics network still offer advantages found nowhere else. Our goal is to make your job easier, so we guarantee ease of import and export clearance, cost minimization, and the safety of your products in our warehouses.
E-commerce Retailer
As your supply and logistics solution center, our network automatically generates and retrieves order information when you sell goods on Soldcrazy’s E-commerce platform or other platforms. The system then selects the most time and cost efficient logistics solution. In this partnership once your product is sold, the only thing you need to do is submit the order and allow us to take care of the rest.
E-commerce Merchant
Soldcrazy is the wholesale center for all merchants. Soldcrazy is a major shareholder in a number of factories, but our platform not only sells our own products but also the products of many other manufacturers who we have close relationships with. We offer an extremely diverse array of goods which caters to all the fluctuations of global marketplace demand so our clients can conveniently obtain hot-selling products from overseas. Clients can also rest assured that we carefully vet for products with patent disputes and can guarantee the absence of future right infringement allegations.
Soldcrazy’s only role is to allow third party sellers to list and sell their products at Soldcrazy.com.au. In each such case this is indicated on the respective product detail page. While Soldcrazy helps facilitating transactions that are carried out on the Soldcrazy Marketplace, Soldcrazy is neither the buyer nor the seller of the seller's items, and Soldcrazy only provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed for the buyer to purchase the seller’s items or products is solely between buyer and seller, Soldcrazy is not a party to this contract and does not in any situation assume any responsibility arising out of or in connection with it. Soldcrazy is not the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. In order to provide more comfort and better buying experience for the buyer, Soldcrazy provides the Soldcrazy Atoz guarantee on conditions. For conditions relating to the sale by third parties to you on Soldcrazy.com.au see the Participation Agreement.
To access and use Soldcrazy Services, you may need to register with Soldcrazy by creating an account, you may be required to provide a valid email address and password, and you will be held solely liable for keeping your password confidential. If you suspect your account information has been misused or revealed, please contact us immediately.
Unless otherwise required by applicable laws and regulations, you acknowledge that the communication between you and Soldcrazy is electronic, you further consent that Soldcrazy may get in touch with you by emails. You warrant that the contact information you provide is accurate, complete and up to date.
If you create the account on behalf of a company, organization or brand, you warrant that you are authorized to do so, and the terms and conditions throughout this website apply to the company, organization or brand you represent.
Soldcrazy and all of its content are protected by applicable copyright laws and regulations in Australia. You agree not to copy, extract, reutilize, distribute, reproduce, duplicate, sell or exploit for any purpose of Soldcrazy Services and/or any part of its content, our trademarks or copyrights without our prior express written consent. In particular, you agree not to utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for reutilization any substantial parts of the content of any Soldcrazy Service without our prior express written consent. You further agree not to create and/or publish your own database that features substantial parts of any Soldcrazy Service without our prior express written consent.
When you choose to use Soldcrazy Services and provide us with your own product/services content, you warrant that you have the legal right to permit us to use and publish any trademark, copyright, design or any other intellectual property rights to those product/services, and you agree to indemnify us against any loss or damage we may suffer if your warranty is untrue.
You agree not to provide and post content that may infringe intellectual property rights of anyone. If Soldcrazy believes any content infringes an intellectual property right, it may in its absolute discretion take actions against the provider of that content without prior notice. We reserve the right to remove, delete or cancel any content where it is reported or suspected of any types of infringement.
You agree to use Soldcrazy Services in a proper, safe and non-offensive manner, we reserve the right to refuse, limit, suspend or terminate Soldcrazy Service or your accounts, delay, edit or remove content you have posted. You agree not to:
a. Provide or post content which may infringe any laws and regulations, any third party’s right;
b. Use Soldcrazy Services in a way that may cause any damages to Soldcrazy Service and its content;
c. Distribute viruses that may harm or interrupt any access to Soldcrazy Services and its content;
d. Use Soldcrazy Services for inappropriate, fraudulent, illegal or unlawful purposes;
e. Post false, misleading, abusive, threatening, offensive or defamatory content.
f. breach any applicable laws in Australia.
Soldcrazy provides a transparent platform and venue for our third party sellers to operate stores, provides services and sell products on this website, these third party sellers may have their own terms and conditions of use and other relevant policies, you acknowledge that your use and purchaser of such services and products will be governed by and subject to their terms and conditions of use and other relevant policies.
When you access to or purchase services and products through the link we provide, you are at your own risk to evaluate and assess that any products, services or information available through this website meet your specific requirement, you should exercise caution and make your own judgment where appropriate. You understand and agree that Soldcrazy does not endorse and will not be held liable for the content, features of any services and products of any third party sellers or for any transaction between you and any third party sellers, nor does Soldcrazy warrants or guarantees as to the quality, safety, performance of the product or accuracy, suitability of the information offered or found on this website.
Soldcrazy will make reasonable efforts to keep Soldcrazy Services operational and no error occurs in transmissions. However, certain technical difficulties maybe inevitable and unavoidable. Soldcrazy reserves the right to repair, maintain, upgrade website from time to time which may result in Soldcrazy Services being temporarily interrupted, suspended or restricted, you agree that Soldcrazy will not be responsible for any loss that may arise in such case to the extent permitted by applicable laws and regulations and you shall not make any claim.
We endeavor to maintain a safe trading environment and provide the best service we can, however, you acknowledge and accept that trading online has certain risks and you choose to use Soldcrazy Services at your own risk. You acknowledge that in no event will Soldcrazy, its officer, employee or agents be responsible for any loss or damages arising out of Soldcrazy’s control.
You agree to indemnify and hold Soldcrazy harmless from and against all claims, demands, losses, damages and expenses of any kind made by any third party due to your breach of contract or failure of performance, or your infringement or violation of any rights or anyone or applicable laws and regulations.
You acknowledge and agree that Soldcrazy does not act as your agent for any purpose in relation to your use of Soldcrazy Services.
We do not sell products to anyone under the age of 18. You warrant that you are above the age of 18 and have legal capacity to use Soldcrazy Services.
This Terms and Conditions are governed by and construed in accordance with the laws of Australia. If any dispute arises, you agree to first contact Soldcrazy customer service to seek a resolution. If such dispute cannot be resolved then both you and Soldcrazy irrevocably submit to the nonexclusive jurisdiction of the courts of New South Wales.
We recommend you to read and understand all our policies published on our website as they provide the rules as a whole for trading on Soldcrazy. Our policies including but not limited to: Privacy Policy, Conditions of Sale, Buyer Terms and Conditions, Seller Terms and Conditions.
If you have any questions concerning the Soldcrazy Services, please contact us at:
Address: Factory 152, 248 Osborne Avenue, Clayton South, VIC3169
Phone: 03 9558 2818
Mobile: 0434 768 696
Email: service@soldcrazy.com.au
Last Update:The Privacy Policy contained herein became officially effective January 1, 2014.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from Soldcrazy.com, you will still be able to view news of policy changes at www.Soldcrazy.com Otherwise, you may e-mail us atwebmaster@Soldcrazy.com or call us toll free at 905-581-7368 to ask our customer service department about changes and updates.
What personal information about customers does soldcrazy collect?
Registration：In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important Soldcrazy.com services such as automated order status updates via e-mail. Customers could change or review their stored account information by visiting our Help section.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you
Cookies: We customize certain Web page content based upon your browser type and other information provided by our cookie. Cookies allow us to provide you relevant information as you use or return to our sites.We will link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.
Mobile: When you download or use apps created by soldcrazy or our subsidiaries, we may receive information about your location and your mobile device,You can adjust the settings of your mobile device at any time to control whether your device communicates this location information.We may also offer additional controls on our use of your mobile location information.
Information from Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services.
How Secure is Your Personal Information on Soldcrazy.Com?
Please keep this password confidential:Passwords are required to access your online account and help to protect your account information. It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. In the event you forget both your username and password, please contact our customer service department for assistance.
(SSL) software :We work to protect the security of your information during transmission by using Secure Sockets Layer,helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers：In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.
Legal Requirements and Protection of Our Company and Others：We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Walmart, our customers, our associates, or other persons
With your consent: Others than as those described above,you will have an opportunity to choose not to share the information.Soldcrazy.com will not,sell, rent, share or otherwise disclosing personally identifiable information from customers for commercial.
Returns is available to delivery addresses in 10 countries include soldcrazy US,Japan or other sites.For more information about our overseas warehouses,please see About Us.
You may return most new, unopened items sold and fulfilled by soldcrazy.com 7 days after confirmation of Receipt for a full refund.
Print the pre-paid return label for your item is most importance. Without this label, we won’t be able to process the return.
Please ship the order packing slip with your order.If your packing slip is missing, please contact our customer service.
Holiday Return Policy
Items purchased between November 1, 2015 - December 25, 2015 can be returned on:
January 10, 2016 for items with a 15 day return policy
January 25, 2016 for items with a 30 day return policy
Reason for returning&Replacing the item as below,please read carefully.And leave your request on Customer Centre
Soldcrazy Error
If your refund request is result from an Soldcrazy error, we will refund the shipping fees and a full refund to your payment account in the unworn condition as it was received in the original manufacturer's packaging.
Certificates of authenticity,Product Manual, and other original document must be return with the product,If not,Refund Request will be rejected.
We recommend you that keep your packaging and original documents for at least 30 days.
Replacements for a different size
If you're exchanging for a different size, we'll cover any cost increase. Otherwise, if the new item costs more, we'll charge you for the difference in price. We'll refund you the difference if the new item costs less.
If you're not satisfied with your purchase, return an item in the same condition as it was received We do not refund the shipping fees, however.
For Quality problem,Missing Parts or Accessories
If you received an order that is worn,missing an item or parts, please leave your refund or replacement request on our Customer Centre.We will refund the product value within 7 days when receiving your order return.Responsibility for Shipping fees depend on how the item was sold or fulfilled :
For items sold by Soldcrazy.com: Soldcrazy Responsed for any product printed with the logo of us,Include the freight of return.we will refund or replace your order in accordance with your request.
For items fulfilled by Soldcrazy.com: We are able to return and replace items sold by Supplier that are fulfilled by soldcrazy,Soldcrazy will advance the customers the logistics costs and refund.But the final Responsibility owned by our cooperative manufacturer.
General enquiries *
Technical supports *
*emails are to be responded within 2 business days.
Postal Address *
PO Box 69
Clarinda
VIC3169
Warehouse Address *
Factory152
248 Osborne Avenue
Clayton South
VIC 3169
T : 03 9558 2818 *
M : 0434 768 696 *
(If calling from oversea please dial:
T: +61395582818
M: +61434768696
international calling fees may apply)
Open Hours:
Monday-Friday
9am-5pm
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